Frequently Asked Questions for e-Dispatch

A company wishing to make transition to e-Dispatch application must first be an e-Invoice user and must follow the same method for the e-Invoice application. If the company has transitioned to an e-Invoice application via a private integrator, it can also transition to e-Dispatch using the same method.

In this respect, e-Dispatch can be used in three ways:

Private Integration Method Users: A company that uses e-Invoice through a private integrator signs an activation form with the electronic certificate on the integrator's portal, and as soon as this form is sent to RA; the application is made and the transition is completed. (Private integrator needs to have e-Dispatch Private Integrator authorization).

Integration Method Users: They can apply to RA via a petition with the test declaration form attached.

RA Portal Users: Log in to the RA Portal at https://portal.efatura.gov.tr/efatura/egiris.jsp, go to the “User Information” page in the “Tools” menu, and click “I want to use e-Dispatch” button to apply and transition to e-Dispatch on the same day.

e-Dispatch Application is an e-Government application that covers the electronic arrangement, submitting, storage and declaration of a paper dispatch note.

In order to make transition to the e-Dispatch Application, the company first must be an e-Invoice user. While not a mandatory application yet, according to the draft notification to be published on 1 JULY 2020, a compulsory transition for e-Invoice users is called for. In this context, as of 01.07.2020, any company can make the transition to the e-Dispatch application voluntarily.

Only including the delivery dispatch note for the time being, e-Dispatch, as in e-Invoice, will allow sending and receiving dispatch notes if the other party is an e-Dispatch user as well.

No. Paper printed dispatch notes will continue to be used in export operations.

No. It is recommended that you keep the e-Dispatch as a draft until you make sure it is correct. However, if it is already prepared and an error is detected, the recommended solution is to ask the recipient to reject it before the actual dispatch date and to arrange a new dispatch note.

Yes. The receiver can reject an e-Dispatch they received before the actual dispatch date. e-Dispatch that has past actual dispatch date can no longer be rejected as the physical delivery terms have already been started or completed and the dispatch has been fulfilled.

Yes. e-Dispatch must be issued for the shipment of the products to be returned. The party which will be doing the shipping should issue the e-Dispatch.

For technical reasons, for example, where there is no online access, a printed dispatch note can be issued instead of e-Dispatch. However, in this case, the statement "e-Dispatch will be issued later" should be included on the printed documents. The e-Dispatch that will be issued later should be in the “e-Dispatch converted from print” type. Since the e-Dispatch converted from print has to be issued after the actual dispatch, it is possible to issue e-Dispatch with a past date only for this type of e-Dispatch. Otherwise, the e-Dispatch cannot be issued with a past date.

Dispatch notes issued for distribution to various customers are issued as printed but e-Dispatch should be issued for each customer (if they are registered in the system) during delivery.

No. An e-Dispatch cannot include more than one recipient. Even if the shipment is being made with a single vehicle, e-Dispatch must be issued separately for each recipient.

There are no restrictions to the date range between the e-Dispatch date and the actual dispatch date. It can be determined according to the agreement between the parties and the logistics means.

With the exception of the e-Dispatch converted from print type, e-Dispatch with a past date cannot be issued.

If actual dispatch and invoice issuance are done at the same time, printed e-Invoice or e-Archive invoice copies can be used instead of the dispatch note by making sure to include the necessary statements and shipment information. It is not necessary to use e-Dispatch after this process. However, the printed copies must be stamped and signed.

No. Actual dispatch can be made if the e-Dispatch has reached the RA system and can be inquired. However, the acceptance of the e-Dispatch is not mandatory.